Rules and Restrictions

By ordering products and services with Pride the Portable Toilet Company LLC, you agree to the full rules and regulations stated below.

Delivery and Pickup Time

Every effort will be made to deliver and pickup within 8 hours of the day of delivery or pickup, Monday through Friday. However, due to inclement weather, traffic conditions or mechanical breakdowns, delivery times or dates could vary. We will promptly contact you if there are delays in delivery or pickups. If you need the unit at a specific time, we highly recommend you request delivery for the previous day.

Please note that we do not have specific pickup times, only scheduled days. Our trucks are scheduled to pick up for every customer on the route on the scheduled day and if we miss one, we will correct this as soon as possible. If your scheduled pickup day fell on a holiday, your unit may be picked up might be scheduled for the following day.

Equipment Care

The equipment furnished shall remain on the property of the Renter, however, Customer acknowledges that it has care, custody, and control of the equipment while at the Customer’s location and accepts responsibility for any loss or damage to the equipment (except for normal wear and tear) and for its contents. Customer agrees not to overload (by weight or volume), move, or alter the equipment, and shall use the equipment only for its proper and intended purpose. Customer agrees to indemnify, defend, and hold harmless Leading Rental against all claims, damages, suits, penalties, fines and liabilities for injury or death to persons or loss or damage to property arising out of Customer’s use, operation, or possession of the equipment.


Customer agrees to provide unobstructed access to the equipment on the scheduled collection day. If the equipment is inaccessible so that the scheduled pick up cannot be made, Pride will promptly notify the Customer and afford the Customer a reasonable opportunity to provide the access and reschedule the service, however, Pride will charge an additional fee for Customer’s failure to provide initial access.


Due to uncertain soil conditions and sub surface terrain, Pride the Portable Toilet Company LLC cannot be held responsible for any damage to customer driveways, curbs, lawns, or walks, well and septic systems. It is the customer’s responsibility to make Pride the Portable Toilet Company LLC aware of any underground utilities, which might be affected by taking delivery of the Potty. Every effort will be made to deliver/pick up a unit within 8 hours, 5 days a week. However, due to inclement weather, traffic conditions or mechanical breakdowns, delivery times or dates could vary. We will promptly contact you if there are delays in delivery or pickups.

If due to unavoidable circumstances, or situations beyond our control, your order is not processed, cannot be delivered to you within a certain time, the order shall stand cancelled, and the entire amount will be refunded to you; no liability shall be incurred by the either side.

Excused Performance

Neither party hereto shall be liable for its failure to perform or delay performance hereunder due to circumstances or the significant threat of circumstances beyond its reasonable control, whether foreseeable or not, including, but not limited to strikes, labor trouble, riots, compliance with laws or government orders, acts of war or terrorism, inability to access potty, fires, and acts of God and such failure shall not constitute a default under this Agreement.

Charges and Payment

Customer shall pay Pride the Portable Toilet Company LLC for cancellation fee, Trip charges or relocation charges that were not prepaid by Customer, in accordance with the schedule of charges.
Cancellations or changes made 24 hours prior to the scheduled service date are subjected to a cancellation fee. Cancellations made on the scheduled delivery date may result in no refunds.

Customer Contract

If service is not terminated as requested, customer must indicate desired termination date in writing Customer is responsible for the full amount on any invoice not returned with a written request for termination.

All refund, compensation, and/or credit requests must occur within 30 days of service completion. Any refunds issued will be at the sole discretion of Pride the Portable Toilet Company LLC.