Privacy Policy

Last updated: October 3, 2025

Pride the Portable Toilet Company ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our websites, interact with our forms, or otherwise engage with us online (collectively, the "Services").

If you have questions, please contact us or by mail at Pride the Portable Toilet Company, Attn: Privacy, 2300 Archie Dr, Benton Harbor, MichiganCODE_ 49022.

1) Information We Collect

a) Information you provide

  • Contact & business info (name, job title, company, email, phone, address)
  • Service details (service location, frequency needs, container information, waste types)
  • Content you send (messages, feedback, uploaded files)
  • Recruiting info if you apply for a job (resume/CV, work history)

b) Information collected automatically

Device & usage data: IP address, browser type/version, device identifiers, pages viewed, referring/exit pages, timestamps, and general location (approximate, derived from IP).

Cookies & similar technologies used for essential site functions, analytics, and (if enabled) limited advertising/retargeting. See "Cookies" below.

c) Information from third parties

  • Analytics and tools (e.g., Google Analytics) for aggregated insights
  • Lead sources (e.g., referral partners) if you request a quote through them

We do not knowingly collect information from children under 13. If you believe a child provided personal information, contact us to delete it.

2) How We Use Information

We use information to:

  • Provide, secure, and improve the Services
  • Process quote requests, service inquiries, and customer support
  • Communicate about schedules, pricing, updates, and policy changes
  • Personalize your experience and measure website performance
  • Detect, prevent, and investigate fraud, abuse, or security incidents
  • Comply with legal obligations and enforce our terms

Legal bases (EEA/UK visitors): consent, performance of a contract, legitimate interests (e.g., site security, basic analytics, service improvement), and legal obligations.

3) How We Share Information

We may share information with:

  • Service providers/processors (e.g., secure hosting, email delivery, analytics, CRM) bound by confidentiality and data protection obligations
  • Professional advisors (legal, accounting, insurance)
  • Business transfers (merger, acquisition, financing, or sale of assets)
  • Legal & safety purposes (to comply with law, court orders, or protect rights, property, and safety)

We do not sell your personal information for money. We also do not knowingly permit cross-context behavioral advertising that would constitute a "sale" or "share" under certain state laws unless you have first provided consent via our cookie banner (where applicable).

4) Cookies & Similar Technologies

We use:

  • Strictly necessary cookies for security, network management, and accessibility
  • Analytics cookies (e.g., Google Analytics 4) to understand site usage in aggregate
  • Functional cookies to remember preferences (if used)

You can control cookies through your browser settings. If a cookie banner is presented, you can set or withdraw preferences there. Disabling some cookies may affect site functionality.

5) Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy:

  • Leads/quotes: typically 3 years after last interaction
  • Customer account & service records: per regulatory, tax, and audit requirements (6–7 years, or longer if required)
  • Analytics data: per tool defaults or 14–26 months (aggregated where possible)

We may retain and use information as needed to comply with legal obligations, resolve disputes, and enforce agreements.

6) Security

We implement reasonable administrative, technical, and physical safeguards appropriate to the nature of the data we process. No method of transmission or storage is 100% secure. If we learn of a security incident affecting your information, we will notify you and/or regulators as required by law.

7) Your Privacy Rights

Depending on your location, you may have the right to:

  • Access and/or request a copy of your personal information
  • Correct inaccurate information
  • Delete your information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Portability of certain information

U.S. State Rights (e.g., CA/CO/CT/UT/VA): You may have rights to access, delete, correct, opt out of targeted advertising, and limit the use of sensitive information. We do not use or disclose sensitive personal information for purposes that would require an opt-out under these state laws.

How to exercise your rights: Contact us with "Privacy Request" in the subject, and indicate your state/country of residence. We will verify your identity and respond consistent with applicable law. You may designate an authorized agent where allowed.

"Do Not Sell/Share" / Targeted Ads: If we ever engage in activities considered a "sale" or "sharing" under state laws, we will provide a Do Not Sell/Share link and honor your choices. At this time, we do not sell personal information.

Shine the Light (CA): California residents may request information about categories of personal information disclosed to third parties for their direct marketing in the prior calendar year, if any.

8) International Transfers

If you access the Services from outside the United States, your information may be transferred to and processed in the U.S. and other countries that may have different data protection laws. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses).

9) Third-Party Sites & Services

Our site may link to third-party websites or include embedded content (e.g., maps, videos). We are not responsible for the privacy practices of those third parties. Review their policies for details.

10) Communications Preferences

You can opt out of non-essential marketing emails by using the "unsubscribe" link in the message or by contacting us. We may still send transactional or service-related messages (e.g., quotes, schedules, safety notices).

11) Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date indicates the most recent revision. Material changes will be highlighted on this page or communicated as appropriate.

12) Contact Us

Pride the Portable Toilet Company
Attn: Privacy
Contact Form
2300 Archie Dr
Benton Harbor, Michigan 49022